COMPLIANT COMPUTER SYSTEMS MAINTENANCE (CCSM) AND SUPPORT PROCESS
If your server, storage or networking device develops a problem from simple to complex, from everyday issues to critical ones, we are here to solve it. Quickly open a ticket with our US-based Network Operations Center where first responders will collect information to assess and diagnose the issue. From here, we can assist directly, dispatch a higher level expert for resolution, or arrange the logistics of delivery replacement parts. If installation is needed, a trained and skilled Field Engineer will be dispatched.
HELP DESK
- SmartPortal
- SmartNOC Network Operations Center
- 24/7/365 Live Person Response
- Rapid Escalation to Tier 4 Engineers
PARTS LOGISTICS
- Parts Logistics
- Smart Logistics
- 24/7/365 Response
- Hard Drive Retention
ON-SITE FIELD ENGINEER
- Trained and Skilled Field Engineers
- Nationwide Service for the Entire US
- 24/7/365 Response
- Government Clearance
LEARN MORE ABOUT THE MANY BENEFITS CCSM OFFERS FROM SAVINGS, TO MANY TO ONE VENDER SUPPORT CONSOLIDATION, TO EASE OF SERVICE, & MORE.
THE 5 STEP PROCESS TO PROBLEM RESOLUTION
Open A Trouble Ticket
Open a trouble ticket with your SmartNoc via toll free 800 number, email, or Smart Portal.
Technical Case Managers (TCM) Support
Your TCM owns the management of your ticket from A to Z managing all assets required for resolution.
TCM Escalate To Tier 4 Expert Level Engineering
If your problem is complex and requires Expert level SME help, your TCM engages Tier 4 Engineer. Tier 4 creates a solid action plan for resolution.
If A Part Is Required
If it is determined a part has failed and is required for resolution Smart Logistics takes over.
If The Replacement Part Requires A Field Engineer
If the replacement part requires a Field Engineer your Smart Hands FE will be engaged and dispatched to your location to replace your failed part and restore your system.
